LOST CROWN: TECHNICAL HELP
Common issues are listed below - you may find the
solution you seek.
you encounter a different problem when installing or playing The Lost
Crown contact the Iceberg Interactive Technical helpdesk, who aim to respond
to your query within 24 hours (working days.)
contacting our support desk, be sure to include:
The title of the game.
2. A brief description of the problem. (e.g. my game crashed after reaching
3. The hardware configuration of your computer by making a DXDiag* and
any other detailed information that could help us investigate the problem.
* To generate a DXDIAG file. Please follow these steps:
From de desktop click on Start > Run, type “DXDIAG: and press
Wait for the program to finish and click “save all info”
to copy all hardware info to a .txt file.
the .txt file, together with your inquiry our support desk.
I'm running the game on a widescreen and the image is stretched.
you are playing The Lost Crown on a widescreen (and dont have Aspect Ratio
settings), download the following update to allow you to maintain the
games Aspect Ratio.
Download Aspect Ratio update here.
Extract/Copy the files to the location you installed The Lost Crown to,
which by default will be Program Files/The Lost Crown.
starting the game, select 'Maintain Aspect Ratio' from the setting options.
You may need to run the Setting link if your settings screen is not displayed.
I get error message 'd3dx9_34.dll Missing File'
need to download DirectX 9.0c, please use the following link. Most versions
of The Lost Crown will have this included on the Installation DVD.
Q: Clicking the Walkie-Talkie on Day 3
makes Nigel jump back to the beach.
A: Install the Updater, which can be found here.
Install Tick-Box for DirectX9.0C still
doesn't install Direct X 9.
A: A rare occurance, on DirectX10 machines,
but if you find the install doesn't automatically install DirectX9.0C,
you can run the DriectX setup manually from Disk2. Open the contents of
the disk, open DXSetup folder. Then double click the icon called 'DXSetup.exe'.
Note: On Vista the '.exe' part may not be visible due to Vista not displaying
'file extensions', SO double-click the file called 'DXSetup'.
DirectX9.0C will iinstall, and off you go!
Q: Cannot get the 'Password to work'.
Some Boxed versions of The Lost Crown require a Password to be entered
during installation. The password can be found on the game manual or in
the box. Enter the password sequence EXACTLY as shown, including any spaces,
dashes or hyphens. The password is also 'case sensitive', so use capital
My updater doesn't seem to change the Walkie-Talkie issue.
When installing the Updater; make sure you install to the exact same location
as your game files. On XP and Vista, this is usually Program Files/The
Lost Crown. If you changed the default directory path, you will need to
install the Updater to that location. Secondly, some gamers have reported
that the Updater did not fully download. If your Updater fails to fix
the Walkie-Talkie issue, please download it again, and re-install. Install
the Updater, which can be found here.